Contact Our Team
Have questions or ready to start? Our team is here to help.
Get in Touch with CALLA
Our Location
Based in Zhongshan, South China, our GMP-certified facility and professional team are here to support your skincare business.
Address
A Area, 5–6F, Bldg 4, No.5 Simiao Rd, Nanlang, Zhongshan 528400, Guangdong, China
Frequently Asked Questions
Get fast answers to frequently asked questions regarding our services, processes, and support.
Are you a manufacturer or a trading company?
CALLA is a professional skincare manufacturer with a GMP-certified facility in South China. We develop and produce all our products in-house while collaborating with global distributors and trading partners.
How long does it take to receive the samples?
Sample preparation usually takes 3 to 5 business days.
Can we have our logo or company name printed on the products or packaging?
Yes, we offer complete customization services, including Private Label, Contract Manufacturing, Custom Formulation, and Customized Packaging. Please note that custom printing requires an MOQ. For more details, feel free to contact us directly.
Do you offer free samples?
Yes, we provide free samples so you can test our products. You need to pay for the shipping. If your order meets our MOQ, we will refund the shipping cost.
How long is the production lead time?
Production usually takes between 10 and 20 days. The exact time will depend on your order quantity and customization needs. We’ll confirm the timeline after finalizing your order details.
What are your payment terms?
We require a 50% deposit and a 50% balance to be paid before shipment. If you have any special requests, please reach out to our team for more information.
What is the shelf life of your products?
Our skincare products have a shelf life of 3 years under proper storage conditions.
What certifications do you have?
Our facility and products comply with international quality standards. We are certified by GMPC, MSDS, ISO22716, and FDA. We can also help with CPSR approval upon request if you can pay the document cost. Please visit Why Choose CALLA to learn more about our certifications.